Terms and Conditions

Introduction
Welcome to HŌMpxm.com, your destination for exclusive stays and hassle-free booking experiences. By accessing our website and using our services, you agree to the terms and conditions outlined below. Please read them carefully before making any reservation.

HŌMpxm.com is the official booking platform for Casa Madrina, La Petite Casa, Casa Loulette, and all other properties available on the site. These terms and conditions apply to all bookings made through this platform. If the properties have different owners, it is confirmed that they approve the application of these rules.

Use of the Site

Access to the Site: Access to the HŌMpxm.com website is free. You are responsible for ensuring you have the necessary tools (internet connection, compatible device) to access and use the site.
User Account: To make a reservation, you need to create an account. You are responsible for maintaining the confidentiality of your login details and all activities performed through your account.

Bookings

Booking Process: After completing your reservation, you will receive a confirmation email. It is your responsibility to verify all details and notify us immediately if you find any discrepancies.
Modifications and Cancellations: Policies related to changes and cancellations are specified in your booking confirmation and may vary depending on the type of reservation. Cancellation fees may apply.
Payments: Payments are processed securely online. We accept major credit cards and other electronic payment methods.
1 day before check-in: To ensure the security of the rental, a 5,000 MXN security deposit will be automatically charged. This deposit will be refunded at check-out by the management team.

Prices

Rates: All rates are displayed in Mexican Pesos (MXN) and include applicable taxes unless otherwise stated. Rates may vary depending on the season, demand, or ongoing promotions.
Offers and Promotions: Special offers and promotions may be available periodically, which are subject to specific terms and conditions indicated at the time of booking.
Policies for All Properties

House Rules: Each guest must comply with the house rules of the reserved property, which will be provided upon arrival.
No Smoking Policy: All properties listed on HŌMpxm.com are smoke-free. Violating this policy may result in additional cleaning charges.
Pets: Pet policies vary by property and reservation type. Please contact us to confirm the policies before booking.

Responsibilities

Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee the absolute accuracy or completeness of the content.
Limitation of Liability: HŌMpxm.com is not responsible for direct or indirect damages resulting from the use of our website or the inability to access it.
Intellectual Property

Site Content: All materials on the HŌMpxm.com website (texts, images, logos, etc.) are protected by intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

Privacy

Personal Data: We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy.
Changes to Terms and Conditions

Modifications: HŌMpxm.com reserves the right to modify these terms and conditions at any time. Changes will take effect once posted on our website. We recommend reviewing this page regularly.
Applicable Law and Jurisdiction

Applicable Law: These terms and conditions are governed by Mexican law. Any disputes related to their interpretation or enforcement will be resolved in the courts of Oaxaca.
Thank you for choosing HŌMpxm.com. We are delighted to offer you an exceptional stay.

Contact Us: For any inquiries, please write to [email protected].

Introduction

This cancellation policy outlines the terms and procedures regarding reservation cancellations made at HŌMpxm.com. By booking a stay, you agree to adhere to the following conditions.

HŌMpxm.com is the official booking platform for Casa Madrina, La Petite Casa, and Casa Loulette. The same cancellation policy applies to all reservations made through this platform. If the casas have different owners, it is confirmed that they approve the application of these rules.

General Cancellation Conditions

Free Cancellation Period: Reservations can be canceled free of charge within the first 48 hours after booking, unless the check-in date is less than 15 days away.
Late Cancellations: After the first 48 hours, cancellations will incur a fee equal to 50% of the total reservation cost.
Final Payment: Guests must pay the remaining 50% two weeks (14 days) before the check-in date.
How to Cancel Your Reservation

Online Cancellation: Reservations can be canceled directly through our website. Simply log in to your account, navigate to your bookings, and select the cancellation option.
Confirmation Email: After completing the cancellation process, a confirmation email will be sent to you. If you do not receive it, please contact us immediately for assistance.
Reservation Modifications

Date Changes: Modifications to your stay dates are subject to availability and may incur additional charges. Contact our team to check availability and terms.
Other Changes: For alterations such as changes in the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.
No-Show Policy

No-Show Fee: If you fail to show up without prior notice or cancellation, a fee equivalent to 100% of the total reservation will be charged.
Room Release: HŌMpxm.com reserves the right to release the room for the remaining stay period if no prior communication has been made.
Refunds

Processing Time: Eligible refunds will be processed within 7 to 14 business days after the cancellation request is confirmed. Refunds will be issued to the same payment method used during booking.
Non-Refundable Fees: Taxes, service fees, and additional charges are non-refundable.
Non-Refundable Reservations

Special Offers and Promotions: Certain promotions or discounted rates may have a non-refundable policy. These terms will be clearly stated during the booking process. No refunds will be issued for cancellations under these conditions.
Assistance
For any questions or support with cancellations, modifications, or refunds, please contact our customer service team at [email protected].

Changes to the Cancellation Policy

Policy Amendments: HŌMpxm.com reserves the right to update this cancellation policy at any time. Changes will be effective once posted on our website. We recommend reviewing this page periodically.
Thank you for choosing HŌMpxm.com. We look forward to welcoming you and ensuring a memorable stay.