Terms and Conditions

Introduction
Welcome to Mantra Hotel Boutique, your destination for exclusive stays and seamless booking experiences. By accessing our website and using our services, you agree to the terms and conditions outlined below. Please read these carefully before making any reservations.

1. Use of the Site
Site Access: Access to the Mantra Hotel Boutique website is free. You are responsible for ensuring you have the necessary tools (internet connection, compatible device) to access and use the site.
User Account: To make a reservation, you need to create an account. You are responsible for maintaining the confidentiality of your login details and for all activities conducted through your account.

2. Reservations
Reservation Process: After completing your booking, you will receive a confirmation email. It is your responsibility to verify all details and notify us immediately of any discrepancies.
Modifications and Cancellations: Policies regarding changes and cancellations are specified in your reservation confirmation and may vary depending on your booking. Cancellation fees may apply.
Payments: Payments are processed securely online. We accept major credit cards and other electronic payment methods.

3. Pricing
Rates: All rates are displayed in Mexican Pesos (MXN) and include applicable taxes unless otherwise noted. Rates may vary depending on the season, demand, or ongoing promotions.
Offers and Promotions: Special deals and promotions may be available periodically and are subject to specific terms and conditions outlined at the time of booking.

4. Hotel Policies
House Rules: Each guest is expected to adhere to the house rules of Mantra Hotel Boutique, which will be provided upon arrival.
Non-Smoking Policy: Mantra Hotel Boutique is a non-smoking establishment. Violation of this policy may result in additional cleaning fees.
Pets: Pet policies vary by reservation type. Please contact us to confirm pet-related policies before booking.

5. Responsibilities
Accuracy of Information: We strive to provide accurate and current information on our website. However, we cannot guarantee the absolute accuracy or completeness of the content.
Limitation of Liability: Mantra Hotel Boutique is not responsible for any direct or indirect damages resulting from the use of our website or inability to access it.

6. Intellectual Property
Site Content: All materials on the Mantra Hotel Boutique website (texts, images, logos, etc.) are protected under intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

7. Privacy
Personal Data: We respect your privacy and are committed to safeguarding your personal information. For details, please refer to our Privacy Policy.

8. Changes to Terms and Conditions
Amendments: Mantra Hotel Boutique reserves the right to modify these terms and conditions at any time. Changes will take effect upon being published on our website. We recommend reviewing this page regularly.

9. Governing Law and Jurisdiction
Applicable Law: These terms and conditions are governed by Mexican law. Any disputes related to their interpretation or enforcement will be resolved in the courts of Oaxaca.

Thank you for choosing Mantra Hotel Boutique. We look forward to providing you with an exceptional stay.
Contact Us: For any questions, please contact us at [email protected]

Cancellation Policy

Introduction
This cancellation policy outlines the terms and procedures regarding reservation cancellations made at Mantra Hotel Boutique. By booking a stay, you agree to adhere to the following conditions.

1. General Cancellation Conditions
Free Cancellation Period: Reservations can be canceled free of charge up to 7 days prior to your scheduled arrival, unless specified otherwise under special conditions.
Late Cancellations: Cancellations made within 5 days of the arrival date will incur a fee equal to one night’s stay, unless otherwise noted in the specific conditions of your booking.

2. How to Cancel Your Reservation
Online Cancellation: Reservations can be canceled directly through our website. Simply log in to your account, navigate to your bookings, and select the cancellation option.
Confirmation Email: After completing the cancellation process, a confirmation email will be sent to you. If you do not receive it, please contact us immediately for assistance.

3. Reservation Modifications
Date Changes: Modifications to your stay dates are subject to availability and may incur additional charges. Contact our team to check availability and terms.
Other Changes: For alterations such as changes in the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.

4. No-Show Policy
No-Show Fee: If you fail to show up at the hotel without prior notice or cancellation, a fee equivalent to one night’s stay will be charged.
Room Release: The hotel reserves the right to release the room for the remaining stay period if no prior communication has been made.

5. Refunds
Processing Time: Eligible refunds will be processed within 7 to 14 business days after the cancellation request is confirmed. Refunds will be issued to the same payment method used during booking.
Non-Refundable Fees: Taxes, service fees, and additional charges are non-refundable.

6. Non-Refundable Reservations
Special Offers and Promotions: Certain promotions or discounted rates may have a non-refundable policy. These terms will be clearly stated during the booking process. No refunds will be issued for cancellations under these conditions.

7. Assistance
For any questions or support with cancellations, modifications, or refunds, please contact our customer service team at [email protected]

8. Changes to the Cancellation Policy
Policy Amendments: Mantra Hotel Boutique reserves the right to update this cancellation policy at any time. Changes will be effective once posted on our website. We recommend reviewing this page periodically.

Thank you for choosing Mantra Hotel Boutique. We look forward to welcoming you and ensuring a memorable stay.