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Planta Baja

Ground Floor Room – Pool View

A peaceful retreat with a direct view of the pool and immediate access to the common areas. Perfect for those seeking comfort, natural light, and a touch of tropical freshness.

1e Piso

Ground Floor Room – Pool View

With a private balcony and partial garden views, this room combines contemporary design and serenity. Perfect for enjoying the sunrise or reading with the ocean breeze.

HAB 204

Ground Floor Room – Pool View

With a private balcony and partial garden views, this room combines contemporary design and serenity. Perfect for enjoying the sunrise or reading with the ocean breeze.

HAB 205

Ground Floor Room – Pool View

With a private balcony and partial garden views, this room combines contemporary design and serenity. Perfect for enjoying the sunrise or reading with the ocean breeze.

HAB 204-205

Connected Rooms

Two adjoining rooms ideal for sharing with family or friends, offering both privacy and comfort. Spacious interiors, natural design, and direct connection to the pool.

HAB 206

2e Piso

Top Floor Rooms – Pool & Rooftop

Located on the top level, it offers direct access to the rooftop pool and open views. An intimate and exclusive setting to relax under the sun or the stars.

HAB 305

Deluxe Rooms

The brightest one: a spacious suite with large windows overlooking nature and the sea. Wood, concrete, and horizon blend together to create a unique wellness experience.

HAB 306

Deluxe Rooms

The brightest one: a spacious suite with large windows overlooking nature and the sea. Wood, concrete, and horizon blend together to create a unique wellness experience.

2° piso entero

Book the Entire Floor

Enjoy the entire second floor with a private pool, terraces, and five boutique rooms. The perfect option for groups, wellness retreats, or luxury family stays.

general policy

Hotel Cas Ampa Zikatela
Terms and Conditions
Address: RXW2+5G9, Los Tamarindos, 70934 Brisas de Zicatela, Oaxaca, Mexico
Phone / WhatsApp: +52 954 139 5447

1. Introduction
Welcome to Hotel Cas Ampa Zikatela, a boutique accommodation located in Brisas de Zicatela, Puerto Escondido.
By accessing our website, making a reservation, or staying with us, you agree to the following Terms and Conditions. We recommend that you read them carefully before confirming your reservation.

2. Reservations
Booking process:
Once your reservation is complete, you will receive a confirmation email or message via the platform used (OTA, website, etc.). It is your responsibility to review all the details and notify us immediately of any errors.
Modifications and cancellations:
The change and cancellation policies are specified in your booking confirmation and may vary depending on the selected rate (refundable / non-refundable, special offers, etc.). Cancellation fees may apply according to the current policy.
Payments:
Payments are made securely online or at the hotel, depending on the booking conditions. We accept the payment methods indicated at the time of booking.

3. Pricing
Rates:
All rates are shown in Mexican Pesos (MXN) and include applicable taxes unless otherwise stated. Prices may vary depending on the season, demand, occupancy, and ongoing promotions.
Offers and promotions:
We may periodically offer special rates, promo codes, or discounts. These offers are subject to specific conditions, stated at the time of booking, and are not necessarily cumulative with others.

4. Hotel Policies
Pets:
PETS ARE NOT ALLOWED on hotel premises.
Children:
CHILDREN UNDER 12 YEARS OLD ARE NOT ALLOWED.
This policy is in place to ensure the safety of younger guests and to provide a peaceful and relaxing environment for everyone.
Hotel Cas Ampa Zikatela is designed for adults and teenagers aged 12 and above.
Check-in and Check-out:
Check-in: from 3:00 p.m.

Check-out: until 11:00 a.m.
Early check-in or late check-out is subject to availability and may incur additional charges.

House rules:
All guests agree to respect the hotel’s internal rules, including:
Respect for other guests and staff.

Proper use of common areas (pool, terraces, lounge areas).

No parties, loud music, or disruptive behavior.

Non-Smoking Policy:
Rooms are 100% smoke-free. Smoking inside a room may incur additional cleaning fees or penalties, depending on the case.

5. Liability
Accuracy of information:
We do our best to keep our website and listings up to date and accurate. However, we do not guarantee they are free from occasional errors or omissions.
Limitation of liability:
Hotel Cas Ampa Zikatela is not responsible for:
Loss or damage to personal belongings not stored in a designated safe area.

Temporary interruptions of external services (electricity, internet, nearby construction, etc.) beyond the hotel’s control.

6. Intellectual Property
All content related to Cas Ampa Zikatela (texts, photos, logo, website design) is protected under intellectual property laws. Unauthorized use or reproduction is prohibited.

7. Privacy
We respect your privacy and protect your personal data in accordance with applicable regulations.
Information collected during the reservation process is used solely to manage your stay and related communications.

8. Changes to Terms and Conditions
Hotel Cas Ampa Zikatela reserves the right to modify these Terms and Conditions at any time. Changes become effective upon publication on our official channels (website, booking page, etc.). We recommend reviewing them periodically.

9. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Mexican law.
Any disputes relating to their interpretation or enforcement shall be submitted to the competent courts of the state of Oaxaca, Mexico.

cancellation policy

Hotel Cas Ampa Zikatela
Cancellation Policy
Address: RXW2+5G9, Los Tamarindos, 70934 Brisas de Zicatela, Oaxaca, Mexico
Phone / WhatsApp: +52 954 139 5447

Introduction
This cancellation policy outlines the terms and procedures applicable to all reservations made at Hotel Cas Ampa Zikatela.
By confirming a reservation, the guest agrees to the conditions described below.

1. General Cancellation Terms
Free cancellation:
Reservations can be canceled free of charge up to 5 days before the arrival date, unless otherwise stated in special rates or promotions.
Late cancellations:
Cancellations made within 5 days prior to arrival will incur a charge equivalent to one night’s stay.
Non-refundable bookings:
Some promotional rates or special discounts may be non-refundable. These conditions will be clearly stated at the time of booking.

2. How to Cancel Your Reservation
Online cancellations:
Reservations made through booking platforms (OTAs) must be canceled directly through the same platform.
Cancellations via email or WhatsApp:
If you booked directly with the hotel, you may request cancellation via:
? [email protected]
? +52 954 139 5447
Confirmation:
Once the cancellation is processed, you will receive a confirmation message or email. If you do not receive it within a reasonable time, please contact us again.

3. Reservation Modifications
Date changes:
Date modifications are subject to availability.
Rate differences may apply depending on the season or demand.
Other changes:
To modify the number of guests, room type, or other details, please contact us directly.
Additional charges may apply.

4. No-Show Policy
If the guest does not show up without prior notice, a charge equivalent to one night’s stay will apply.
The hotel may release the room for the remaining reserved nights.

5. Refunds
Processing time:
Refunds (when applicable) will be processed within 7 to 14 business days.
Refund method:
Refunds will be made using the same payment method used for the reservation.
Non-refundable charges:
Taxes, platform commissions, and service fees are non-refundable.

6. Non-Refundable Reservations
Certain special rates or promotions may be non-refundable.
These conditions will be clearly stated at the time of booking and do not allow for refunds in case of cancellation, modification, or no-show.

7. Assistance
For any questions about cancellations, modifications, or refunds, we are here to help:
? [email protected]
? +52 954 139 5447

8. Changes to the Cancellation Policy
Hotel Cas Ampa Zikatela reserves the right to modify this policy at any time.
Changes will take effect upon publication through our official channels.

Introduction

This cancellation policy outlines the terms and procedures regarding reservation cancellations made at HŌMpxm.com. By booking a stay, you agree to adhere to the following conditions.

HŌMpxm.com is the official booking platform for Casa Madrina, La Petite Casa, and Casa Loulette. The same cancellation policy applies to all reservations made through this platform. If the casas have different owners, it is confirmed that they approve the application of these rules.

General Cancellation Conditions

Free Cancellation Period: Reservations can be canceled free of charge within the first 48 hours after booking, unless the check-in date is less than 15 days away.

Late Cancellations: After the first 48 hours, cancellations will incur a fee equal to 50% of the total reservation cost.

Final Payment: Guests must pay the remaining 50% two weeks (14 days) before the check-in date.

How to Cancel Your Reservation

Online Cancellation: Reservations can be canceled directly through our website. Simply log in to your account, navigate to your bookings, and select the cancellation option.

Confirmation Email: After completing the cancellation process, a confirmation email will be sent to you. If you do not receive it, please contact us immediately for assistance.

Reservation Modifications

Date Changes: Modifications to your stay dates are subject to availability and may incur additional charges. Contact our team to check availability and terms.

Other Changes: For alterations such as changes in the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.

No-Show Policy

No-Show Fee: If you fail to show up without prior notice or cancellation, a fee equivalent to 100% of the total reservation will be charged.

Room Release: HŌMpxm.com reserves the right to release the room for the remaining stay period if no prior communication has been made.

Refunds

Processing Time: Eligible refunds will be processed within 7 to 14 business days after the cancellation request is confirmed. Refunds will be issued to the same payment method used during booking.

Non-Refundable Fees: Taxes, service fees, and additional charges are non-refundable.

Non-Refundable Reservations

Special Offers and Promotions: Certain promotions or discounted rates may have a non-refundable policy. These terms will be clearly stated during the booking process. No refunds will be issued for cancellations under these conditions.

Assistance

For any questions or support with cancellations, modifications, or refunds, please contact our customer service team at [email protected].

Changes to the Cancellation Policy

Policy Amendments: HŌMpxm.com reserves the right to update this cancellation policy at any time. Changes will be effective once posted on our website. We recommend reviewing this page periodically.

Thank you for choosing HŌMpxm.com. We look forward to welcoming you and ensuring a memorable stay.


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