Terms and Conditions

Introduction
Welcome to Mantra Hotel Boutique, your destination for exclusive stays and seamless booking experiences. By accessing our website and using our services, you agree to the terms and conditions outlined below. Please read these carefully before making any reservations.

1. Use of the Site
Site Access: Access to the Mantra Hotel Boutique website is free. You are responsible for ensuring you have the necessary tools (internet connection, compatible device) to access and use the site.
User Account: To make a reservation, you need to create an account. You are responsible for maintaining the confidentiality of your login details and for all activities conducted through your account.

2. Reservations
Reservation Process: After completing your booking, you will receive a confirmation email. It is your responsibility to verify all details and notify us immediately of any discrepancies.
Modifications and Cancellations: Policies regarding changes and cancellations are specified in your reservation confirmation and may vary depending on your booking. Cancellation fees may apply.
Payments: Payments are processed securely online. We accept major credit cards and other electronic payment methods.
Post Check-in Cancellations: No cancellations or refunds are allowed for unused nights.

3. Pricing
Rates: All rates are displayed in Mexican Pesos (MXN) and include applicable taxes unless otherwise noted. Rates may vary depending on the season, demand, or ongoing promotions.
Offers and Promotions: Special deals and promotions may be available periodically and are subject to specific terms and conditions outlined at the time of booking.

4. Hotel Policies
House Rules: Each guest is expected to adhere to the house rules of Mantra Hotel Boutique, which will be provided upon arrival.
Non-Smoking Policy: Mantra Hotel Boutique is a non-smoking establishment. Violation of this policy may result in additional cleaning fees.
Pets: Pet policies vary by reservation type. Please contact us to confirm pet-related policies before booking.

5. Responsibilities
Accuracy of Information: We strive to provide accurate and current information on our website. However, we cannot guarantee the absolute accuracy or completeness of the content.
Limitation of Liability: Mantra Hotel Boutique is not responsible for any direct or indirect damages resulting from the use of our website or inability to access it.

6. Intellectual Property
Site Content: All materials on the Mantra Hotel Boutique website (texts, images, logos, etc.) are protected under intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

7. Privacy
Personal Data: We respect your privacy and are committed to safeguarding your personal information. For details, please refer to our Privacy Policy.

8. Changes to Terms and Conditions
Amendments: Mantra Hotel Boutique reserves the right to modify these terms and conditions at any time. Changes will take effect upon being published on our website. We recommend reviewing this page regularly.

9. Governing Law and Jurisdiction
Applicable Law: These terms and conditions are governed by Mexican law. Any disputes related to their interpretation or enforcement will be resolved in the courts of Oaxaca.

Thank you for choosing Mantra Hotel Boutique. We look forward to providing you with an exceptional stay.
Contact Us: For any questions, please contact us at [email protected]

Cancellation Policy
Introduction
This cancellation policy outlines the terms and procedures related to booking cancellations made at Mantra Hotel Boutique. By making a reservation, you agree to the following conditions.

1. General Cancellation Terms
Free Cancellation Period
Bookings may be canceled free of charge up to 7 days prior to the check-in date, unless otherwise specified under special conditions.

Late Cancellations
Cancellations made within 5 days of the check-in date will incur a fee equivalent to one night’s stay, unless specified otherwise in the booking conditions.

2. How to Cancel Your Reservation
Online Cancellation
Reservations can be canceled directly through our website. Simply log in to your account, go to your bookings, and select the cancellation option.

Confirmation Email
Once the cancellation is completed, you will receive a confirmation email. If you do not receive it, please contact us immediately for assistance.

3. Booking Modifications
Date Changes
Changes to stay dates are subject to availability and may incur additional charges. Please contact our team to check availability and conditions.

Other Changes
For changes such as the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.

4. No-Show Policy
No-Show Charges
If you fail to show up without prior notice or cancellation, a fee equivalent to one night’s stay will be charged.

Room Release
The hotel reserves the right to release the room for the remainder of the reserved period if no communication is received.

5. Refunds
Processing Time
Refunds, when applicable, will be processed within 7 to 14 business days after the cancellation request is confirmed. Refunds will be issued through the same payment method used during booking.

Non-Refundable Charges
Taxes, service fees, and other additional charges are non-refundable.

6. Non-Refundable Reservations
Special Offers and Promotions
Some promotions or discounted rates may be non-refundable. These conditions will be clearly indicated during the booking process. No refunds will be issued for cancellations under these terms.

Post Check-In Cancellations
Once check-in is completed, cancellations or refunds for unused nights will not be allowed.

7. Hurricane Cancellation Policy
As part of our commitment to providing peace of mind to our guests, we have established the following special conditions for bookings affected by meteorological events:

General Policy

In the event of a hurricane, we will prioritize rescheduling the guest’s stay, subject to availability.
If the request does not meet the required deadlines or conditions, the general cancellation policy will apply.

Date Changes

Applies to bookings with check-in scheduled for the day of the hurricane, the day before, or the day after.
Changes are subject to availability, and rate differences may apply depending on the new date and room category.
Once rescheduled, the standard cancellation policy may no longer apply, as this is considered an exception.

Free Cancellation

Free cancellation is allowed if the check-in date coincides with the expected day of hurricane impact, according to official reports from the National Weather Service.
Also applies for check-ins one day before or one day after the predicted date of the event.

Additional Conditions

Each case will be individually reviewed by the hotel’s management.
Final decisions will be made by the establishment and are definitive and non-negotiable.

8. Assistance
For any questions or assistance related to cancellations, modifications, or refunds, please contact our customer support team at:
[email protected]

9. Changes to the Cancellation Policy
Mantra Hotel Boutique reserves the right to update this cancellation policy at any time. Changes will become effective once published on our website. We recommend reviewing this page periodically.